Transparency - the key to a strong partnership

To build a strong and trustful partnership with our clients we know that the tax refund process should not only fast and easy, but also fully transparent. This means that our customers and corporate clients should be fully informed and kept updated all the time during the tax refund process. Everything should be visible and understandable for them. Transparency and security for us are the most valued attributes a company should have in the tax refund market today.

Every client upon registration receives a personal online account secured by a username and password, which is available for him/her 24 hours a day 7 days a week. There the customer can receive constant updates from our tax consultants and customer support center. All personal data is securely stored there – name and address, information regarding the case, bank details and so on. And best of all, the client can easily track their refund status!

Via our Online Chat you can get instant updates on your tax refund case. Do not hesitate to ask our representatives at what stage you're income tax refund is or anything else for that matter! Track your tax refund process from the first step, to the moment you receive your rebate.

After we receive your refund, we will send you a copy of the tax return check. You will receive a copy of each refund check – state and federal, local and FICA if such are available. All refund checks are securely stored and cashed by Dendax for your convenience, so that you can quickly and efficiently receive your money.

Our customers should feel comfortable and informed on each step of the tax refund process. Dendax will provide you with a summary of all fees that we had charged, thus proving that no strange or hidden fees have been debited to your account.

For our corporate partners and tax agents we ensure 24/7 online administration. We will provide you with username and password for secured and unlimited access. In the administration you will be able to see a list of all your clients, finances, commission, withdraws and history of past withdrawals. You will find information about the refund status which shows the progress of each tax case!

Client’s Log In, Partner’s Log In, 24/7 administration system and personal tracking accounts – everything is prepared to ensure full transparency for you.